PRIVACY POLICY

Effective Date: January 1, 2022

Vagabonding Lisboa Day Trips (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.vagabondinglisboa.com (the "Site"), and engage with our services. By using our Site and services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect two types of information when you interact with our website: Personal Information and Non-Personal Information.

Personal Information:
Personal information is any data that can be used to identify an individual. We collect personal information when you make a booking, fill out a contact form, subscribe to our newsletter, or interact with us in other ways. This may include:

Name
Email address
Phone number
Payment information (via third-party payment processors)
Address
Travel details (such as tour preferences and booking details)

Non-Personal Information:
Non-personal information includes data that cannot be used to identify you individually. This may include:

IP address
Browser type
Device type
Pages visited on the Site
Referral URLs
Date and time of access
Other technical information collected through cookies and similar technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide and manage our services: We use your personal information to process bookings, confirm reservations, communicate with you regarding your tours, and provide customer support.
To personalize your experience: We use your data to better understand your preferences and to improve our offerings.
To improve our website and services: Non-personal information helps us analyze trends, track users’ movements on the Site, and enhance user experience.
To send marketing communications: If you subscribe to our newsletter or sign up for promotional offers, we may send you updates on new tours, special offers, and other marketing communications. You can opt out at any time by unsubscribing from our emails.
To comply with legal obligations: We may use or disclose your information to comply with legal processes, such as responding to court orders, or if required by law.

3. How We Protect Your Information

We implement appropriate technical and organizational measures to protect the personal information we collect from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and restricted access to personal data. However, no method of data transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business and providing services to you, such as:

Payment processors: We use third-party payment processors to handle payments securely. These processors may collect and store your payment information for the purpose of completing transactions.
Marketing partners: We may share your information with third-party marketing platforms if you have consented to receive communications from us.
Legal obligations: We may disclose your information when required by law, such as to comply with legal processes or to protect the rights, property, and safety of Vagabonding Lisboa Day Trips, our customers, or others.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and gather information about how our Site is used. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of the Site.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: You can request a copy of the personal data we hold about you.
Correction: You can request to update or correct any inaccurate information.
Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
Opt-out: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our communications.

If you would like to exercise any of these rights, please contact us at contact@vagabondinglisboa.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your personal data is no longer needed for these purposes, it will be securely deleted or anonymized.

8. International Transfers

Vagabonding Lisboa Day Trips operates globally, and your personal information may be transferred to, and processed in, countries other than your own. These countries may have different data protection laws than your country of residence. By using our services and providing your information, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any significant changes by posting the updated Privacy Policy on this page, with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: contact@vagabondinglisboa.com
Website: www.vagabondinglisboa.com

By using our website and services, you consent to this Privacy Policy.